IOB Training Policies and Procedures

IOB Training Policies and Procedures

• Nomination of Participants:
Names of proposed participants should be forwarded to IOB no later than 7 days before the starting date of the course. It is important that the IOB receives the full details for each Participant, in order to study the suitability of the nominee and to process the administrative requirement.
• Substitution of Participants
If a client wishes to replace a nominee with another employee, the client must notify the Training management unit of the change no later than 10 days before the starting date of the course. Substitutes will only be accepted if they match the Participant Profile of the course. The lOB reserves the right to refer participants lacking prerequisite skills and training to more suitable lOB courses.
• Cancellation
Course nominations may be cancelled under the following conditions:

• If a cancellation is made more than 30 days before the starting date of a course, there will be no charge to the client
• If a cancellation is made between 15 and 30 days before the starting date of a course, the Client will be charged 50% of the fee
• If a cancellation is made less than 15 days before the starting date of a course, the client will be charge 100% of the fee

Attendance
In order to be awarded a Certificate, the Participant must attend and be marked present for at least 90% of the total course time. Trainers take attendance at the beginning of each of the five daily training sessions. A Participant is considered absent for any course time he/she misses, for any reason. Absence time is computed as follows:

• A Participant is late if he misses up to 10 minutes of a training session
• 3 lates are equivalent to 1 absence
• A Participant is absent if he/she misses 10 or more minutes of a training session
• There is no valid excuse for absence (including holding a reservation for an early-departing flight)

Evaluation
At the end of each course, Trainers will complete an evaluation sheet for each Participant. Following the course, the Evaluation, Certificate and Attendance Report will be sent to the Training Director of the client
In addition, independently of the Trainer's Evaluation of participants' progress, an lOB professional staff member will close each course by asking the participants to respond to a number of questions regarding the training they have just received. Participants will specifically be asked to evaluate:

• The Trainers knowledge of the course content, his/her teaching ability and his/her willingness to answer questions and to provide extra assistance for participants
• The training materials provided and the activities employed to facilitate the training

• lOB Services provided, including the catering and administration.

Payment

• Banks and regular Clients are billed monthly for training.
• Private Individuals should provide the Training management unit with bank certified cheque payable to IOB amounting the fees of their chosen course before registration is confirmed.

Policies

Reservations, Nominations and Cancellations

IOB Training Hours for Open courses

Courses In Riyadh

 Courses Outside Riyadh